Read the following passage carefully and then answer the questions by choosing a, b, c, or d.
Observing ethics in business correspondence is not merely a matter of formality. It is a cornerstone for building trust, credibility, and effective communication. Ethical behavior in business communication ensures that interactions are conducted with honesty, integrity, and respect, which are vital for fostering positive relationships with clients, partners, and colleagues. Firstly, ethical communication reinforces trust. When stakeholders know that the information shared with them is accurate, transparent, and reliable, it builds confidence in the business. Trust is an essential component of long-term business success, as it encourages loyalty and fosters an environment where stakeholders feel valued and respected. Secondly, adhering to ethical standards in business correspondence helps avoid misunderstandings and conflicts. Clear, honest, and respectful communication reduces the risk of misinterpretation and ensures that all parties are on the same page. This is particularly important in a globalized business environment where cultural differences and language barriers can sometimes complicate interactions. Moreover, ethical communication promotes accountability and responsibility. When businesses commit to ethical standards, they are more likely to hold themselves accountable for their actions and decisions. This sense of responsibility extends to how they communicate with others, ensuring that they do so in a manner that upholds their values and principles. In conclusion, observing ethics in business correspondence is fundamental to maintaining trust, preventing conflicts, and promoting accountability. By prioritizing ethical communication, businesses can build strong, positive relationships and create a foundation for sustained success and growth.